Terms & Conditions

Pricing

All prices are in Australian dollars, include GST and are subject to change without notice.  Specials are only available online.  For goods to be GST free, the goods can not be used within Australia and must be shipped to an address outside of Australia.

Returns Policy

Please choose carefully as we are not required to provide a refund or replacement if you change your mind. 

But you can choose a refund or exchange if an item has a major problem.  

Your order is carefully picked, wound and packed however if an error has occurred please contact us.  Products sent in error or with a major problem we will absorb all shipping costs.  If your order was filled correctly and we approve your refund, we will not refund shipping and handling costs.  Products must be returned in their sealed packaging or yarn must not have been used or tags damaged or removed.

Please provide your proof of purchase with the returned goods if shopping in our showroom.